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The Top 7 Must-Have Technologies For IT Support

Technology has become indispensable in the modern world, and people cannot seem to spend a day when there is a hindrance in it. It has become part of every aspect of our daily life, as our mundane activities are heavily dependent on technology. Information Technology, referred to as IT, is more than networks and computers.

However, they are an integral aspect of IT. It includes all computers and automation within an organization ranging from operating systems, data storage, physical hardware, applications, the Internet, business phones, and more. Technology continues to bring innovations forward. However, suppose businesses fail to keep up with technological developments. In that case, customers ditch them for their competitors, as other companies may provide them better service.

IT support companies have multiple technical tools and products, and business owners often find themselves confused due to excess options. Since not everyone is well-versed in technical matters, some people fail to decide what products or services can be feasible. As a result, several business owners pay for technology that does not align with their business functioning and waste their money. It is best to consult an IT expert and discuss thoroughly before investing money in technology.

Business owners in Loughborough and adjacent areas do not need to go far away to avail themselves of IT professional services. They can contact IT Support Loughborough and get experts’ advice for their ventures.

Numerous people want to get an insight into the technological world and want to learn more about it. Therefore, the following are some must-have technologies for IT support:

1. Slack

Slack is an internal communication tool. Some entrepreneurs might think integrating a tool like Slack might be unnecessary. They could not be more wrong. Slack is a versatile software and also has an application. It allows team members to multitask and communicate with each other without disturbing other functions. For example, they can use slack during a phone call or using another application. Slack enhances teams’ bonding and boosts responsiveness, consequently allowing organizations to provide customers with better service. It has some additional phone features and keeps call insights, alerts, and voicemail notifications together. Additionally, businesses can infuse other social media channels to Slack and perform several business functions through it.

2. osTicket

Customers often lodge complaints and expect a quick response from companies. Businesses often find it hard to manage users’ complaints and struggle to cater to them all at once.  Still, integrating osTicket can solve these issues. It is an ideal customer support solution as it offers free source ticket management. osTicket is customizable as per department, topics, or other filters. Additionally, it allows tracking of report calls, making it easier for companies to take quick action and retain customers.

3. Groove

Companies need to store data, and with time their data increases. Moreover, they need to provide customers information about the product, company, vision, and other things. Groove is a platform that supports organizations in storing all internal data and allows them to update it. It builds a Benefits of using a knowledge management software base that minimizes the spread of misinformation. Furthermore, it lets companies construct frequently asked questions and enable customers to help themselves. Another benefit of Groove is that it assists organizations in getting an insight into what customers want as it tracks conversions and generates a report on customers’ satisfaction. Integrating Groove eases work on companies’ levels and enhances their workflow.

4. Bugzilla

Organizations not only need to have a robust IT support system; they also require a solution that can keep them safe from bugs and malicious attacks. Bugzilla is software that can help people in keeping track of bugs in their products. It is a free tool but offers several features. For example, as soon as Bugzilla encounters a bug, it sends a notification as an email and enables companies to take action without delay. Another plus point is that its interface is user-friendly and does not require any expert IT knowledge to run it.

5. Asana

Asana is an excellent technical tool with a clean and smooth interface, and it promotes collaboration. It simplifies team-based work by allowing the team to track customer feedback, managing the team’s present and past notes, and alert team members about updates. Asana lets you create reminders on specific topics, which helps in narrowing down the focus. The plus point is in its detailing; when staff finishes a task, it awards them a cute little unicorn or phoenix flying on screen, which serves as a motivation.  Asana is best in terms of organization. It lets people create content, share meeting notes collectively, discuss cross-departmental projects, and keep them organized.

6. Userlane

Businesses continually strive to increase their customer base and innovate with marketing techniques to persuade new clients into purchasing their products or services. However, new users do not know the purpose and usage of the product or service and need guidelines. Userlane is a guidance tool that companies can customize as per their products or services. It is an IT tool but is effective as it makes users feel that some real agent is guiding them through the process. The benefit of integrating Userlane is that customers do not have to send tech-related questions as Userlane guides them skillfully.

7. Typinator

Ask any customer representative, and they will say that they hate typing the same information repeatedly. Several tools have helped them in this regard, but Typinator takes efficiency a step ahead. Organizations can enable and configure it as per their preferences as it constantly lurks in the background. Typinator allows companies to set their abbreviation. They can send multiple responses in less time by just typing their created abbreviations.

Another plus point of integrating Typinator is that it demonstrates a list for employees who are in the process of getting command over its use. In addition, Typinator lets employees create guidelines for various tasks, including writing data and time, inserting logos, emojis, or signatures. If employees want to disable a feature, all they need to do is click, and it goes away. Finally, companies can use Typinator for quick HTML, taking notes, and replying to the customers.


Many business leaders are under the illusion that IT tools are technical and complicated to use. The truth is neither all IT support tools cost an arm and leg, nor are they very complex. Some of the technological tools come with free versions and have a manual to use them. Finding the right tools as per businesses’ needs is vital as numerous IT support tools are available. Consulting experts provide a better idea and help entrepreneurs decide which IT support tools can enhance their productivity and bring in more business.

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