Managed Service Provider: When you’re running a business, there’s no doubt that investing in your IT services is essential.
A talented IT team can allow you to service your customers and compete in ways that you couldn’t otherwise, and help you to run your business more effectively.
The question that inevitably comes up as businesses grow is whether it’s better to work with an in-house IT team that you have trained yourself, or whether you could benefit from working with a managed services provider (MSP).
When it comes to managing your work, there are dozens and dozens of project management methodologies to choose from. But as you begin your research into which methodology is right for you, you’re probably going to see one particular word show up over and over again: Agile project management steps.
You could save money
One of the biggest arguments for managed services providers is that they can often save you money.
If you try to cover all of your IT needs using full-time members of staff, you can often end up either paying for more staff than you actually need, in preparation for busy periods, or over-working your existing staff when an unexpected issue occurs, such as when facing an employee leaves.
Your MSP will usually guarantee to provide you with a set level of service, for a set price. They will then manage the requirement for people to meet that level of service because they have enough staff to split their time across projects.
This means that you actually often receive a better level of service, and for a lower price. More than this, it’s a price that you can easily predict because it’s the same every month.
You’ll have access to experts in a variety of fields
Managed Service Provider: If you’re working to improve your IT services, experienced managed IT service providers can be invaluable because they will have staff who are experts in a number of different fields.
This means that if you want to explore the possibility of using new technology, the chances are that you will be able to speak with someone who has experience of working with it in a real-life setting and can give you realistic advice.
If you have an in-house IT team, it can be difficult to gain this kind of insight because you are unlikely to have staff who are experts in as wide a range of technologies.
An outsider’s perspective
Managed service providers sit slightly outside of your organization, which is a benefit. It means that they can approach any project or problem objectively as a consultant and provide you with their advice and expertise based on industry best practices and solutions that they have seen work for other clients.
Internal IT teams can sometimes be biased because they might feel protective over a solution that they originally helped to implement, or that they want to keep in place because it’s always been there.
Fewer HR headaches
Managing full-time staff always comes along with a certain level of time investment. They will need to be managed and developed, all of which takes time and effort.
MSP providers will deal with all of the HR aspects of the people who work for them, saving you time and allowing you to focus your attention elsewhere.