The main goal of an HR manager is to find ways to get the best results from their employees. For this the employee requires to engage in their work.
But how can you improve engagement? It is a big question. For improving employee engagement, it is require to first measure the employee engagement.
Measuring employee engagement will helps the company to get insight about what your employees think about your organization and which areas are required to be improved.
However, measuring an employee engagement is not an easy task.
Traditional Measures Of Employee Engagement.
Traditionally companies have relied on intuition to identify employee dissatisfaction towards work. When an employee is unhappy, their managers and co-workers can easily identified that he is dissatisfied with his job. That’s why companies conduct awards events and distributes glass awards to that employees who perform well.
Intuition is an effective warning system that warn us that something is wrong with an employee.
Sometimes our intuitions may be correct, but our tendency is not too strong to get a deeper understanding of the source of the problem, nor to measure its severity.
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In this article, we presented six ways that helps you to measure the engagement of employees.
Annual Engagement Survey:
This is the most effective way to Measure Employee Engagement. These surveys done once a year.
This survey helps in providing a data about how your employees are feeling.
They also provide a benchmark that you can refer to later, in order to assess the effectiveness of your efforts to improve employee engagement. These surveys are long, and respondents can take up to 20 minutes to complete them.
These surveys are a real-time representation of your employees’ emotions. These surveys are mostly used by hr managers to compare their result with the result of the annual survey. Companies organize these surveys once a month or even a week.
Before an employee quits the job, the company should start continuous dialogue with them before the idea of resignation ups in the mind of an employee.
In this survey Managers personally takes an interview with their best employees to learn about whether the employees satisfied with their job or not and what changes they wanted to see in their current job position.
How many employees leave your company during a specified period of time can be identified with the help of turnover rate.
Customer Satisfaction Rate (CSAT)
Employee’s happiness is important for the customer satisfaction. Therefore, one of the best ways to measure employee engagement is to identify how satisfied your customers are with their service.
This can do by personally interacting with the customers or through the formal customer satisfaction survey.
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Employee absentee rate
This parameter helps the company to measure the number of employees who have not been reported to the work regularly. This can badly effect the productivity of the company.
In order to solve absenteeism problems, the reason of employee disengagement must be addressed through a strategically implemented employee engagement program.
Managers do not pay attention to employees unless there are noticeably absenteeism among their best employees in their workforce.
At this point, the disintegration has possibly spread to all levels and turned into a complex problem that will require a great deal of time and resources to solve.
It is the responsibility of mangers and leaders to measure the employees engagement and implement the solution accordingly.